Frequently Asked Questions - Cloud Storage made to trust - ownCloud.online

Frequently Asked Questions

What's the difference to other public cloud providers?

In difference to Dropbox, OneDrive etc. ownCloud.online is not a public cloud but a private cloud and focuses on data privacy and security. Providing a real protection to your data in combination with the advantages of a cloud is the core concept of ownCloud.online. It is designed to trust – without any limitations.k

With a hosted cloud solution I still don't know where my files are stored!

ownCloud.online is hosted strictly in Germany. Our server farms are protected by the most modern physical and digital protection and prevention systems. Covered by strict german data privacy laws we guarantee the security of your files. Detailed information about our server farms can be provided at any time.

What is an ownCloud.online User?

An user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their ownCloud.online accounts to as many of their devices as they’d like (PCs, phones, tablets, etc.) at no additional charge. To make your data available to external persons you can create guest accounts at no additional charge. Guest users have some limitations to features.

How much space does my team get?

Starting with 5 users your team has a cloud storage of 1TB (1024GB (GigaByte)). With every additional user your storage is extended by 200GB. For customized solutions please contact our sales team.

What is an "ownCloud.online instance"?

An ownCloud.online instance is a dedicated installation with dedicated storage and user space. It is only accessible by you. Other ownCloud.online users have their own dedicated workspace so no cross-cloud access is possible. Some other public cloud providers do aggregate data from different customers to save space which is a big threat to data security and privacy.

I'd like to start a trial. What do I need to know to get started?

No prior knowledge required! But to make sure you’re taking advantage of everything ownCloud.online has to offer, we suggest checking out our admin and user guides. Start your free trial now .

Why do I need to input my credit card for a free trial?

We require credit card information for the trial to prevent fraud. But if you cancel before the trial period is over, there won’t be any charges.

How can I cancel my trial or subscription?

To cancel your subscription please send us an email to info@owncloud.online. The termination period for monthly subscriptions is 7 days, for yearly subscriptions 30 days. Cancellation of a trial is possible anytime in the evaluation period of 30 days.