Frequently Asked Questions

No. ‘On-Premises’ means that you install and run the software yourself on your own servers. ownCloud.online, on the other hand, is a hosted service: we run the platform for you, and you access it via a browser, desktop client or app. Furthermore, ownCloud.online is not based on the official product from ownCloud GmbH, but on an independent further development by BW-Tech. The range of features and version status may therefore differ from the official ownCloud. However, you do not need to choose one option over the other to receive support: we support both customers on ownCloud.online and companies that run ownCloud On-Premises themselves.

Yes. ownCloud.online is open-source software and can, in principle, be run on your own server. The source code for ownCloud.online is also publicly available on GitHub. However, to run it yourself, you will need your own hardware or a rented server, as well as the expertise to handle installation, security, backups and regular updates. You don’t have to go it alone: BW-Tech offers support and assistance with all aspects of running ownCloud On-Premises, from set-up to ongoing maintenance. If you’d rather not deal with the operational side at all, ownCloud.online provides you with a ready-to-use, maintained cloud service from our data centre in Frankfurt am Main.

ownCloud.online is operated and further developed by BW-Tech GmbH, Albert-Bassermann-Straße 31, 68782 Brühl. The platform is based on the open-source ownCloud software, which we independently develop further under the name ownCloud.online and enhance with our own features. We use the name ownCloud under licence from Kiteworks. However, the development and operation of ownCloud.online are carried out entirely independently of ownCloud GmbH.

Yes. ownCloud.online runs entirely on its own infrastructure: the servers are located in BW-Tech GmbH’s own data centre in Frankfurt am Main. Your data does not leave Germany and is subject to the provisions of the GDPR. We do not use large public cloud providers, but have full control over hardware, software and updates. We do not pass your data on to third parties.

Unlike Dropbox, OneDrive etc. ownCloud.online is not a public cloud but a private cloud and focuses on data privacy and security. Providing a real protection to your data in combination with the advantages of a cloud is the core concept of ownCloud.online. It is designed to trust – without any limitations.

ownCloud.online is hosted strictly in Germany. Our server farms are protected by the most modern physical and digital protection and prevention systems. Covered by strict German data privacy laws we guarantee the security of your files. Detailed information about our server farms can be provided at any time.

A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their ownCloud.online accounts to as many of their devices as they’d like (PCs, phones, tablets, etc.) at no additional charge. To make your data available to external persons you can create guest accounts at no additional charge. Guest users have some limitations to features.

Starting with 5 users your team has a cloud storage of 1TB (1024GB (GigaByte)). With every additional user your storage is extended by 200GB. For customized solutions please contact support@owncloudonline.com.

An ownCloud.online instance is a dedicated installation with dedicated storage and user space. It is only accessible by you. Other ownCloud.online users have their own dedicated workspace so no cross-cloud access is possible. Some other public cloud providers do aggregate data from different customers to save space which is a big threat to data security and privacy.

No prior knowledge required! But to make sure you’re taking advantage of everything ownCloud.online has to offer, we suggest checking out our admin and user guides. Start your free trial now.

To cancel your subscription please send us an email to support@owncloudonline.com. The termination period for monthly subscriptions is 7 days, for yearly subscriptions 30 days. Cancellation of a trial is possible anytime in the evaluation period of 30 days.

With each new registration, our payment service provider checks the validity of your credit card data. During this check, a test amount of 1 € is reserved via your credit card. This will be cancelled immediately and is only used for verification purposes. It does not represent an actual debit.

Test accounts are and remain free of charge.

Yes, your data is backed up internally through multiple backups and can be restored for up to 30 days. Please note that depending on the cause of data loss, recovery costs may apply.

To get OnlyOffice included for just 4 € per User / Month, just drop us an E-Mail: support@owncloudonline.com

You may purchase 1 TB addition storage for 59 € per month or 599 € annually. Please contact us via storage@owncloudonline.com

Activating your End-2-End Encryption is free! Just get in touch with our team.

By default, all data in the Recycle Bin is irrevocably deleted after 180 days. If other arrangements are necessary in your case due to special requirements, please contact owncloud.online support.

Please note: Data stored in the recycle bin is not backed up and cannot be restored in case of intentional or accidental deletion.

Fileversion

By default, file versions are kept for 14 days and older versions are deleted.

No, to reduce the licenses/users of your subscription you have to contact our support (support@owncloudonline.com) if you have deleted the users in the web interface of your owncloud.online instance.

Please note that the same rules apply here as for canceling itself!

Send us an e-mail to: support@owncloudonline.com and we will get back to you as soon as possible.